01 · Reputation

Get more 5-star reviews and learn what customers really think.

Your reputation is built one visit at a time. ReachCloser checks in with every customer while the experience is fresh, makes leaving a review take seconds, grows the following on your social media accounts, and turns every reply into insight you can act on.

Grow your reviews See how it works
What customers are saying
Friendly staff
Quality of work
Easy booking
Wait times
Feedback alert: "Waited 20 min past my appointment." Reply

Most happy customers never leave a review. Not because they don't want to, but because nobody asked at the right moment.

How it works

From "thanks for coming in" to a 5-star review.

  1. 1

    The visit ends

    ReachCloser sees the completed appointment or purchase from your booking, POS or customer list.

  2. 2

    A personal check-in

    A few hours later, the customer gets a friendly message on their preferred channel that mentions their visit and asks how it went.

  3. 3

    An easy way to review

    Customers get a one-tap link to the review sites you choose. No searching, no logins to hunt for.

  4. 4

    You hear everything

    Every reply is captured and summarized. Concerns are flagged to you right away so you can follow up.

More reviews

Ask every customer, every time, at the perfect moment.

Busy teams forget to ask. Awkward asks at the front desk rarely turn into reviews. ReachCloser asks every customer consistently, a few hours after their visit when the experience is still top of mind, and follows up once if they haven't had the chance yet.

  • Personalized with the customer's name, service and team member
  • One-tap links to Google, Facebook and the other sites you choose
  • A single friendly reminder, never a flood of messages
  • Review requests that follow each platform's guidelines
R
Ridgeview AutoSMS · via ReachCloser
Hi Tom, thanks for bringing your Civic in today. Everything running smoothly after the brake job?
Yep, feels brand new. Thanks guys
Great to hear! If you have 30 seconds, a review helps other drivers find us:
★★★★★Review Ridgeview Auto
Social following

Turn happy customers into followers on your social media accounts.

A customer who just had a great visit is the easiest follower you'll ever win. ReachCloser invites them to follow you on Instagram, Facebook, LinkedIn and the other accounts you choose, with one-tap links in the same conversation. Every new follower sees your updates, offers and new work long after they leave.

  • Follow invites for Instagram, Facebook, LinkedIn and more
  • One-tap links right in the conversation
  • Timed after great feedback, when customers are most excited
  • Encourage customers to share photos and tag your business
B
Bloom & Co. SalonWhatsApp · via ReachCloser
Thank you for the review, Maya! 💛 Want to see more of Jess's work? Follow us for new looks and member-only offers:
Followed! Tagging you in my pic 📸
Customer Rescue Growth and Pro plans

Save the customer before you lose them.

An unhappy customer rarely complains to you. They just stop coming back, or say it in a review. ReachCloser catches the problem first. Customers are more honest in a quick message than at the checkout counter, so when someone shares a concern, you get an alert right away with the full conversation and a suggested reply. You reach out personally, make it right, and often keep that customer for good.

  • Unhappy customers spotted in their replies, not in your reviews
  • Instant alerts by SMS, WhatsApp or email when someone needs attention
  • The full conversation and visit details in one place
  • Suggested recovery replies you can send as is or edit
  • Track every concern until it's resolved
Needs your attention
L
Lena K. · Vet visit for Max

"Dr. Patel was wonderful with Max, but we waited 20 minutes past our appointment."

New
M
Marcus T. · Oil change

"Nobody told me about the extra filter charge."

Resolved
Suggested reply "Lena, I'm so sorry about the wait. That's not the experience we want for you and Max. His next nail trim is on us."
Customer insight

See the patterns across hundreds of conversations.

ReachCloser reads every reply and groups what people say into clear themes. Spot what customers love so you can do more of it, and catch small problems like wait times or pricing confusion before they show up in public reviews.

  • Themes and sentiment from every conversation
  • Feedback by service, location and team member
  • Trends over time, so you can see changes working
  • A simple weekly summary in your inbox
Your weekly summary
  • ▲
    Customers love your team. "Friendly" and "welcoming" came up most this week.
  • !
    Saturday waits are growing. Three customers mentioned delays on Saturday mornings.
  • ★
    New reviews are rolling in. Every one of this week's visitors got a thank-you and a review link.

Everything included

Your reputation, handled.

Post-visit check-ins

Automatic, personal messages after every appointment or purchase, on WhatsApp, SMS or email.

One-tap review links

Send customers straight to your review page on the sites that matter most to you.

Customer Rescue

Growth and Pro plans

Know the moment a customer is unhappy, with everything you need to make it right before they walk away.

Review reply drafts

Get suggested responses to new public reviews, written in your voice, ready to post.

Themes and sentiment

Understand what drives great experiences, by service, team member and location.

More social followers

Invite happy customers to follow your Instagram, Facebook and LinkedIn accounts in one tap.

FAQ

Reputation questions.

Which review sites does ReachCloser support?

You choose where to send customers, such as Google or Facebook. Many businesses focus on Google first because it's where most local customers look.

Does ReachCloser only ask happy customers for reviews?

No. Every customer gets the same opportunity to leave a review. What ReachCloser adds is a direct line to you, so when someone has a concern you hear about it quickly and can respond personally.

Which social media accounts can ReachCloser grow?

Any account you want customers to follow, such as Instagram, Facebook, LinkedIn, TikTok or YouTube. You add your links once, and ReachCloser shares them with customers at the right moment.

Which channels are the check-ins sent on?

WhatsApp, SMS and email, with LinkedIn coming soon. ReachCloser uses the channels you've connected and the ones each customer can be reached on.

How soon after a visit does the check-in go out?

You decide. Most businesses send it within a few hours to a day after the visit, while the experience is still fresh.

Will customers get too many messages?

No. You set frequency limits, customers who have already reviewed aren't asked again, and anyone who opts out is never contacted.

Next: 02 · Repeat Revenue Bring past customers back with win-back messages, promotions and offers.

Let your happiest customers
speak for you.

Tell us a little about your business and we'll show you how many reviews your customer list is waiting to give.

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