How it works

Set it up once. Your AI agent does the follow-up.

ReachCloser is an AI Customer Growth Agent that works through your customer list every day. It knows who to contact, when, on which channel and what to say, then handles the replies. You stay in control and step in only when a human touch is needed.

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Your agent today
  • Maya left a 5-star Google reviewAfter her post-visit check-in on WhatsApp
  • The Parkers booked a deep cleanReplied to a spring cleaning offer on SMS
  • Lena shared a concernFlagged to you with a suggested reply
  • Priya referred a friendAnika booked and mentioned Priya

The big picture

Four steps from customer list to repeat revenue.

  1. 1

    Connect your customers

    Bring in the customer list you already have, and connect the channels you want to use.

    Learn more
  2. 2

    Set your goals and voice

    Tell ReachCloser what you want more of, how you sound, and what it's allowed to offer.

    Learn more
  3. 3

    Your agent follows up

    It reaches out at the right moments, personalizes every message and handles the replies.

    Learn more
  4. 4

    You see the results

    Reviews, feedback, return visits and referrals, all tracked in one place.

    Learn more
Step 1 · Connect

Start with the customers you already have.

Your customer list is the starting point. Upload a spreadsheet or connect the booking, POS or CRM system you already use, so ReachCloser knows who your customers are, when they last visited and what they had done.

Then connect the channels you want your agent to use. ReachCloser reaches each customer where they're most likely to see it, and every conversation lands in one inbox.

  • Upload a customer list or connect your existing tools
  • New visits sync in, so follow-ups start automatically
  • WhatsApp, SMS and email
  • No need to change how your team works today
Connect your customers
Customer listcustomers.csv uploaded
Connected
Booking systemNew visits sync automatically
Connected
ChannelsWhatsApp, SMS and email
Connected

Channels you can connect

  • WhatsApp
  • SMS
  • EmailBeta
Step 2 · Set up

Tell your agent what you want, and how you sound.

Choose your goals: more reviews, more returning customers, more referrals, or all three. Add your review pages and social media accounts, describe your tone, and set the rules for offers and messaging.

Your agent learns your business the way a great new team member would: your services, your team, your policies and the way you like to talk to customers.

  • Pick your goals and turn on the playbooks you want
  • Add your review sites and social media accounts
  • Set your brand voice: warm, playful or polished
  • Tell the agent which offers it may mention, and review campaigns before they send
Your agent's setup
GoalsReviews, win-backs, referrals
Review pagesGoogle, Facebook
Social accountsInstagram, LinkedIn
VoiceWarm and friendly
Maximum discount15%
Quiet hours8pm to 8am, customer's time
Step 3 · Follow up

Your agent goes to work, every day.

Every time something happens with a customer, ReachCloser decides whether to reach out, what to say and where to say it.

  1. 1

    Notice a moment

    A visit ends, a customer hasn't been back in a while, a new season starts, or someone just left glowing feedback.

  2. 2

    Choose the right move

    A check-in, a review request, a reminder, an offer or a referral invite, based on your goals and rules.

  3. 3

    Write it personally

    Using the customer's name, history and preferences, in your voice, on the channel they use most.

  4. 4

    Handle the reply

    Answer questions, share links, help book a visit, or hand the conversation to you when it needs a person.

After a visit

Thank-you and check-in, then a review request and an invite to follow you on social.

Reputation
When a customer is unhappy

Customer Rescue: an instant alert to you, with the full conversation and a suggested recovery reply.

Reputation
When a customer hasn't been back

A personal win-back message, with an offer only if you allow it.

Repeat Revenue
When you have openings

A personal promotion to your past customers to fill the open slots.

Repeat Revenue
Between visits

A helpful check-in or care tip that keeps you top of mind.

Loyalty & Referrals
When a customer is thrilled

A referral invite they can pass on to friends.

Loyalty & Referrals

One customer, start to finish

Follow Maya through a few months with ReachCloser.

Here's how a single visit turns into a review, a follower, a return visit and a referral, without anyone on your team lifting a finger.

  1. Day 0 · The visit

    Maya gets a cut and color with Jess

    The appointment syncs from your booking system. ReachCloser schedules her follow-up.

  2. Day 0 · Evening

    A check-in on WhatsApp

    "How are you loving it?" Maya replies that she's obsessed. The agent thanks her and shares a one-tap Google review link.

  3. Day 0 · Minutes later

    A 5-star review and a new follower

    Maya leaves a review. The agent thanks her and invites her to follow the salon on Instagram. She follows and tags the salon in her photo.

  4. Week 6 · A seasonal offer

    A personal promotion

    The salon runs a fall color promotion, and Maya gets a personal message: "Jess has Saturday mornings open for fall color." Maya books.

  5. Month 3 · A happy regular

    A referral invite

    After more great feedback, Maya gets a referral invite. She forwards it to a friend, who books her first appointment and mentions Maya.

An illustrative example.

Step 4 · Results

See what your customers are saying and doing.

Every conversation is saved and summarized. Each morning, a daily summary shows how customers felt, which conversations turned into bookings, and who needs your attention.

  • A daily summary of conversations and outcomes
  • Customer mood across conversations
  • Bookings made through the agent
  • Conversations flagged for your team
Yesterday's summary Example
Conversations18Check-ins and replies
Bookings4Made by the agent
Needs you1Flagged for follow-up
MoodHappyMost customers

Who does what

Your agent does the follow-up. You do what only you can do.

ReachCloser handles

  • Knowing who to contact, and when
  • Writing every message in your voice
  • Sending on the right channel
  • Answering replies and common questions
  • Review, follow, win-back and referral requests
  • Tracking every outcome

You handle

  • Setting goals, offers and limits
  • Approving campaigns, if you choose to
  • Personal follow-up when a customer needs you
  • Delivering a great experience when they come back

Built-in guardrails

Automatic, but never out of your control.

Review before sending

See every campaign and its message before it goes out to your customers.

Human handoff

When a conversation needs a person, the agent hands it to you with full context.

Quiet hours

Messages only go out between 8am and 8pm in each customer's own time zone.

Opt-outs honored

Customers who opt out are not contacted again.

Offer rules

Tell the agent which offers it may mention and the largest discount, and it stays within them.

Full visibility

Read every conversation your agent has, any time, in one inbox.

FAQ

How it works, answered.

Do I need any technical skills to set it up?

No. You upload your customer list or connect your existing tools, answer a few questions about your business, and your agent is ready to start.

What happens when a customer asks something the agent can't answer?

The agent hands the conversation to you with the full history, so you can reply personally. You'll get an alert so nothing slips through.

Can I see every message the agent sends?

Yes. Every conversation is saved in your inbox, and you can review every campaign before it goes out.

How does the agent decide which channel to use?

It uses the channels you've connected and the contact details each customer has, favoring the channel they've responded on before.

Are all of these features on every plan?

Reviews and feedback collection are included on every plan. Customer Rescue, repeat revenue features, birthday and anniversary messages and referral requests start on Growth, and AI appointment booking, referral campaigns and advanced automation are on Pro. Compare plans.

Your customers are already there.
Let your agent reach them.

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