How it works

Set it up once. Your AI agent does the follow-up.

ReachCloser is an AI Customer Growth Agent that works through your customer list every day. It knows who to contact, when, on which channel and what to say, then handles the replies. You stay in control and step in only when a human touch is needed.

Get started See pricing
Your agent today
  • Maya left a 5-star Google reviewAfter her post-visit check-in on WhatsApp
  • The Parkers booked a deep cleanReplied to a spring cleaning offer on SMS
  • Lena shared a concernFlagged to you with a suggested reply
  • Priya referred a friendAnika booked using Priya's link

The big picture

Four steps from customer list to repeat revenue.

  1. 1

    Connect your customers

    Bring in the customer list you already have, and connect the channels you want to use.

    Learn more
  2. 2

    Set your goals and voice

    Tell ReachCloser what you want more of, how you sound, and what it's allowed to offer.

    Learn more
  3. 3

    Your agent follows up

    It reaches out at the right moments, personalizes every message and handles the replies.

    Learn more
  4. 4

    You see the results

    Reviews, feedback, return visits and referrals, all tracked in one place.

    Learn more
Step 1 · Connect

Start with the customers you already have.

Your customer list is the starting point. Upload a spreadsheet or connect the booking, POS or CRM system you already use, so ReachCloser knows who your customers are, when they last visited and what they had done.

Then connect the channels you want your agent to use. ReachCloser reaches each customer where they're most likely to see it, and every conversation lands in one inbox.

  • Upload a customer list or connect your existing tools
  • New visits sync in, so follow-ups start automatically
  • WhatsApp, SMS and email today, with LinkedIn coming soon
  • No need to change how your team works today
Connect your customers
Customer listcustomers.csv uploaded
Connected
Booking systemNew visits sync automatically
Connected
ChannelsWhatsApp, SMS and email
Connected

Channels you can connect

  • WhatsApp
  • SMS
  • Email
  • LinkedInComing soon
Step 2 · Set up

Tell your agent what you want, and how you sound.

Choose your goals: more reviews, more returning customers, more referrals, or all three. Add your review pages and social media accounts, describe your tone, and set the rules for offers and messaging.

Your agent learns your business the way a great new team member would: your services, your team, your policies and the way you like to talk to customers.

  • Pick your goals and turn on the playbooks you want
  • Add your review sites and social media accounts
  • Set your brand voice: warm, playful or polished
  • Define offers, discount limits, quiet hours and approvals
Your agent's setup
GoalsReviews, win-backs, referrals
Review pagesGoogle, Facebook
Social accountsInstagram, LinkedIn
VoiceWarm and friendly
Maximum discount15%
New campaignsRequire my approval
Step 3 · Follow up

Your agent goes to work, every day.

Every time something happens with a customer, ReachCloser decides whether to reach out, what to say and where to say it.

  1. 1

    Notice a moment

    A visit ends, a customer hasn't been back in a while, a birthday is coming, or someone just left glowing feedback.

  2. 2

    Choose the right move

    A check-in, a review request, a reminder, an offer or a referral invite, based on your goals and rules.

  3. 3

    Write it personally

    Using the customer's name, history and preferences, in your voice, on the channel they use most.

  4. 4

    Handle the reply

    Answer questions, share links, help book a visit, or hand the conversation to you when it needs a person.

After a visit

Thank-you and check-in, then a review request and an invite to follow you on social.

Reputation
When a customer is unhappy

Customer Rescue: an instant alert to you, with the full conversation and a suggested recovery reply.

Reputation
When a customer hasn't been back

A personal win-back message, with an offer only if you allow it.

Repeat Revenue
When you have openings

A personal promotion to your past customers to fill the open slots.

Repeat Revenue
On birthdays and milestones

A warm message that makes loyal customers feel remembered.

Loyalty & Referrals
When a customer is thrilled

A referral invite with a personal link to share with friends.

Loyalty & Referrals

One customer, start to finish

Follow Maya through a few months with ReachCloser.

Here's how a single visit turns into a review, a follower, a return visit and a referral, without anyone on your team lifting a finger.

  1. Day 0 · The visit

    Maya gets a cut and color with Jess

    The appointment syncs from your booking system. ReachCloser schedules her follow-up.

  2. Day 0 · Evening

    A check-in on WhatsApp

    "How are you loving it?" Maya replies that she's obsessed. The agent thanks her and shares a one-tap Google review link.

  3. Day 0 · Minutes later

    A 5-star review and a new follower

    Maya leaves a review. The agent thanks her and invites her to follow the salon on Instagram. She follows and tags the salon in her photo.

  4. Week 6 · A seasonal offer

    A personal promotion

    The salon runs a fall color promotion, and Maya gets a personal message: "Jess has Saturday mornings open for fall color." Maya books.

  5. Month 3 · A happy regular

    A referral invite

    After more great feedback, Maya gets her personal referral link. She shares it with a friend, who books her first appointment.

An illustrative example.

Step 4 · Results

See exactly what your customers are doing for your business.

Every message, reply and outcome is tracked. See how many reviews your agent has earned, what customers are saying, who came back and who referred a friend, so you know what's working and where to focus.

  • Reviews earned and new social followers
  • Feedback themes and open concerns
  • Customers reactivated and visits booked
  • Referrals and the revenue they bring in
This month Example
New reviews38★ 4.9 average
Customers back52From win-back messages
Referrals11New customers
New followers64Instagram and Facebook

Who does what

Your agent does the follow-up. You do what only you can do.

ReachCloser handles

  • Knowing who to contact, and when
  • Writing every message in your voice
  • Sending on the right channel
  • Answering replies and common questions
  • Review, follow, win-back and referral requests
  • Tracking every outcome

You handle

  • Setting goals, offers and limits
  • Approving campaigns, if you choose to
  • Personal follow-up when a customer needs you
  • Delivering a great experience when they come back

Built-in guardrails

Automatic, but never out of your control.

Approvals

Review campaigns before they go out, or let proven ones run on their own.

Human handoff

When a conversation needs a person, the agent hands it to you with full context.

Quiet hours and limits

Control when messages go out and how often any customer hears from you.

Opt-outs honored

Customers who opt out are never contacted again, on any channel.

Offer rules

Set which offers are allowed, maximum discounts and who's eligible.

Full visibility

Read every conversation your agent has, any time, in one inbox.

FAQ

How it works, answered.

Do I need any technical skills to set it up?

No. You upload your customer list or connect your existing tools, answer a few questions about your business, and your agent is ready to start.

What happens when a customer asks something the agent can't answer?

The agent hands the conversation to you with the full history, so you can reply personally. You'll get an alert so nothing slips through.

Can I see every message the agent sends?

Yes. Every conversation is saved in your inbox, and you can require approval before any new campaign goes out.

How does the agent decide which channel to use?

It uses the channels you've connected and the contact details each customer has, favoring the channel they've responded on before.

Are all of these features on every plan?

Reviews and feedback collection are included on every plan. Customer Rescue and repeat revenue features start on Growth, and referrals, referral campaigns and advanced automation are on Pro. Compare plans.

Your customers are already there.
Let your agent reach them.

Tell us a little about your business and we'll show you ReachCloser working with your customer list.

By signing up, you agree to our Terms of Use and Privacy Policy.