AI Customer Growth Agent

You already have the customers. ReachCloser helps you get more from them.

  • More reviews.
  • More referrals.
  • More repeat business.

ReachCloser follows up automatically after every visit, collects feedback, asks for reviews and referrals, and brings customers back.

Start reaching closer See how it works
  • Works with the customer list you already have
  • Reaches customers on WhatsApp, SMS and email
  • Sounds like you, not a robot
  • You approve every campaign
S
Summit Heating & Air SMS · via ReachCloser
Hi Mark! Thanks for having Luis out today for your AC repair. Is everything cooling properly now?
Yes! House is finally cool again. Luis was great
Glad to hear it! Would you mind leaving a quick review? It really helps a local business like ours ⭐
★★★★★ Leave a Google review
Done 👍
★
New 5-star reviewGoogle · just now
↺
Tune-up bookedReturning after 11 months

The idea

Your customers are already there.

You don't need another lead source. You need to get more value from the customers you've already acquired.

ReachCloser does the follow-up automatically.

How most marketing works

New customer acquisition

$500 spent on advertising
20 new customers

Then, too often, the relationship goes quiet and the next $500 goes toward finding 20 more.

ReachCloser works the other direction

Your existing customer database

1,000 past customers
  1. Review requestsMore 5-star reviews and social followers
  2. ReferralsHappy customers bring their friends
  3. ReactivationLapsed customers come back
  4. PromotionsOffers that fill slow days
  5. Repeat purchasesRegulars stay regular

Figures shown are an example.

Built for local businesses

Made for businesses that run on repeat customers.

If your customers come back, or should, ReachCloser works for you.

  • Home services

    HVAC, plumbing, electrical, pest control, lawn care, pool service, pressure washing, garage door, appliance repair

    Reviews after every job, seasonal tune-up reminders and referrals from happy homeowners.

  • Auto repair & detailing

    Repair shops, oil change, tires, detailing

    Reviews after every repair and win-backs for customers who haven't been back in a while.

  • Salons & barbers

    Hair salons, barbers, nail and lash studios

    Win-backs for clients who haven't rebooked, reviews and new Instagram followers.

  • Restaurants & cafes

    Restaurants, cafes, bakeries, bars

    Bring regulars back on slow nights, collect feedback and grow your reviews.

  • Pet services

    Grooming, boarding, daycare

    Win-backs for pets who haven't been in for a while, pet birthday messages and referrals from other pet parents.

  • Vet clinics

    General practice, animal hospitals

    Post-visit check-ins, honest feedback and concerns caught before they become reviews.

  • Cleaning services

    Home, office, carpet and window cleaning

    Seasonal deep-clean offers, reviews after every job and referrals from neighbors.

  • Fitness studios & gyms

    Gyms, yoga, pilates, cycling, boxing

    Win back members who stopped coming, celebrate milestones and bring friends in.

How it works

Set it up once. Your agent does the reaching out.

  1. 1

    Connect your customers

    Import your customer list or connect the booking, POS or CRM tools you already use.

  2. 2

    Your agent follows up

    After every visit, ReachCloser sends personal, well-timed messages on the channels your customers prefer, in your brand's voice.

  3. 3

    Customers come closer

    They share feedback, leave reviews, follow you on social, book again and send friends your way. You see it all in one place.

See the full walkthrough

Channels

Meet customers on the apps they already use.

ReachCloser reaches each customer on WhatsApp, SMS or email, whichever they actually open, and keeps every conversation in one inbox for you. LinkedIn is coming soon.

  • WhatsApp
  • SMS
  • Email
  • LinkedInComing soon

Reviews are the beginning.
Revenue is the goal.

  1. Reviews
  2. Referrals
  3. Return visits
  4. Revenue

A review request is only the first message. ReachCloser keeps the relationship going until it turns into referrals, return visits and repeat revenue.

What ReachCloser does

Three ways your customers grow your business.

Every customer is worth more than one visit. ReachCloser helps you earn the review, the return visit and the referral.

01 · Reputation

Get more 5-star reviews and learn what customers really think.

Automatic check-ins after every visit, one-tap review links, more followers on your social media accounts, and private feedback that reaches you before it reaches the internet.

Explore Reputation 02 · Repeat Revenue

Bring past customers back with win-back messages, promotions and offers.

Your agent notices who hasn't been back and reaches out with a personal nudge, a reminder or an offer worth returning for.

Explore Repeat Revenue 03 · Loyalty & Referrals

Stay connected after every visit and turn happy customers into referrals.

Thoughtful touches between visits, birthday and milestone messages, and referral campaigns that turn your biggest fans into new customers.

Explore Loyalty & Referrals

Built for real relationships

Personal at scale, without losing the personal.

Your voice

Train the agent on how you talk to customers. Warm, playful or polished, it sounds like you.

Perfect timing

Messages go out when they matter: right after a visit, when a customer hasn't been back in a while, on a birthday.

Real conversations

Customers can reply. The agent answers questions, books appointments and hands off to you when needed.

You're in control

Approve campaigns, set limits on frequency and offers, and respect opt-outs automatically.

The ReachCloser Manifesto cover: The most expensive customer is the one you paid to win and then let slip away.

Free manifesto

The ReachCloser Manifesto

The most expensive customer is the one you paid to win and then let slip away. Our free manifesto makes the case for staying connected with the customers you've already earned.

  • Why happy customers quietly stop coming back
  • Seven beliefs about reviews, referrals and repeat business
  • How to follow up in a way that feels human, not like spam

Prefer to read it online first? Start reading

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FAQ

Questions, answered.

What kinds of businesses is ReachCloser for?

Local businesses that run on repeat customers: home services (HVAC, plumbing, electrical, pest control, lawn care, pool service, pressure washing, garage door and appliance repair), auto repair and detailing, salons, barbers, nail and lash studios, restaurants and cafes, pet grooming, boarding and daycare, vet clinics, cleaning services, and fitness studios and gyms. See how it works for each.

How does the agent reach my customers?

On WhatsApp, SMS and email, using the contact details in your existing customer list. LinkedIn is coming soon. Customers can reply on the same channel, and the agent keeps the conversation going naturally.

Will messages sound automated?

No. You set the tone, and each message is personalized with what the agent knows: the customer's name, their last visit, who served them. You can review and approve campaigns before they go out.

What happens when a customer is unhappy?

ReachCloser alerts you privately and right away, so you can follow up personally and resolve it.

Do I need to change my existing tools?

No. Upload a customer list to get started, or connect the booking, POS or CRM system you already use.

Your customers already love you.
Let them show it.

Tell us a little about your business and we'll show you what ReachCloser can do with your customer list.

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