02 · Repeat Revenue

Bring past customers back with win-back messages, promotions and offers.

Your easiest sale is to someone who already knows you. ReachCloser notices when customers drift away and brings them back with a personal message, a timely reminder or an offer worth returning for.

Bring customers back See the playbooks
Win-back campaign
"Hey Daniel, it's been a year since your furnace tune-up with Summit Heating & Air. Beat the first cold snap: 15% off if you book this week. Want me to grab you a spot Thursday?"
"Yes, Thursday works 👍"
ReachedOverdue 12+ months
→
RepliedConversation
→
ResultBooked

Customers rarely leave because of one bad moment. Usually, life just gets busy and nobody reminds them. ReachCloser is that reminder.

How it works

The right message, to the right person, at the right time.

  1. 1

    Set your win-back window

    Decide when a customer counts as gone quiet, like 60, 90 or 180 days since their last visit.

  2. 2

    Spot who's drifted away

    ReachCloser flags customers as soon as they pass that window, before they're gone for good.

  3. 3

    Reach out personally

    A friendly, personal message goes out on the customer's preferred channel, with an offer only when it's needed and within the limits you set.

  4. 4

    Book the return visit

    The agent answers questions and helps customers book, then tracks the revenue each campaign brings back.

Win-back

Reconnect with customers before they become strangers.

A customer who hasn't visited in a while isn't lost yet. ReachCloser reaches out with a warm, personal message that references their last visit, not a generic blast. Many customers just need to be reminded and made to feel welcome back.

  • Automatic detection of customers who haven't been back
  • Messages that reference their history with you
  • A gentle sequence that stops the moment they reply or book
  • Offers held back for customers who need an extra reason
P
Peak Fitness StudioWhatsApp · via ReachCloser
Hi Alex! We've missed you at Tuesday spin. Coach Rae asked about you 😊 Want me to save you a bike this week?
Ugh yes, work has been crazy. Tuesday 6pm?
Done! You're booked for Tuesday at 6pm. See you there 🚴
Promotions and offers

Fill slow days and seasons with offers that feel personal.

Have open slots next week or a new service to launch? Tell ReachCloser what you want to promote and who should hear about it, and it writes a personal message for each customer. No generic blasts.

  • Sent to the customers you choose, like everyone who hasn't visited in 30 days
  • Seasonal and holiday campaigns ready to go
  • Fill last-minute openings fast
  • Announce new services to your past customers
  • Delivered on WhatsApp, SMS and email
New campaign
GoalFill Tuesday and Wednesday dinners
AudienceCustomers who haven't visited in 30+ days
OfferFree dessert with any entrée
ChannelsWhatsApp, SMS and email
Preview "Hi Sam! We've missed you at Nonna's Kitchen. Come in for dinner this Tuesday or Wednesday and dessert is on us. Want me to save you a table?"

Ready-made playbooks

Proven ways to bring customers back.

Win-back

Reach customers who haven't visited in 60, 90 or 180 days with a personal invitation to return.

Seasonal promotions

Holidays, back-to-school, summer prep. Campaigns timed to when your customers need you.

Slow-day fillers

Turn open slots into bookings by offering them to your past customers with a personal message.

New service launches

Tell your past customers about a new service, and invite them to be among the first to try it.

You stay in control

Protect your margins and your relationships.

Discounts are a tool, not a habit. You decide what ReachCloser can offer, to whom and how often. The agent leads with a personal message and only uses an offer when you've allowed it.

  • Set maximum discounts and which offers are available
  • Limit how often any customer is contacted
  • Approve campaigns before they go out, or let proven ones run
  • Opt-outs are honored automatically, every time
Offer settings
Maximum discount15%
Offers per customer1 every 60 days
Messages per customerUp to 2 per month
New campaignsRequire my approval
Quiet hours8pm to 9am

FAQ

Repeat revenue questions.

How does ReachCloser know when a customer hasn't been back?

You choose the window, like 60, 90 or 180 days since a customer's last visit. When someone passes it, ReachCloser reaches out with a personal win-back message.

Do I have to offer discounts?

No. Many customers come back with just a friendly reminder. Offers are optional, and you set exactly what's allowed.

Can the agent book appointments?

When connected to your booking system, the agent can help customers pick a time and confirm it. Otherwise it sends them your booking link or hands the conversation to you.

How do I know it's working?

ReachCloser shows who was contacted, who replied, who came back and the revenue from those return visits, campaign by campaign.

Next: 03 · Loyalty & Referrals Stay connected after every visit and turn happy customers into referrals.

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